Now Hiring - Sales Lead Coordinator in Ashland, VA

The #1 Residential Swimming Pool Builder in the USA is looking for a customer service professional with a desire to make an impact on a rapidly growing company as our Sales Lead Coordinator!

Founded in 1946, Anthony & Sylvan Pools designs backyard dreams and builds pools that last a lifetime, creating unique and one-of-a-kind memories. The company has built almost 400,000 pools, making it the largest and most trusted pool builder in the U.S. The Anthony & Sylvan values of Quality, Integrity, Teamwork, Community and Customer Satisfaction have driven our success for more than 75-years, and we remain committed to these values in all we do. Come join our winning team!

The Sales Lead Coordinator is responsible for the conversion of customer inquiries into appointments for the sales team; Sales Design Consultants. Also provides administrative and database support to the division. Position requires a high degree of phone usage, making inbound/outbound calls as well as data entry to CRM.

Essential Duties

• Make initial contact on all sales leads received via phone, email, Angie’s List, referrals, etc., Goal is to convert to first time appointments. Provide Sales Staff with necessary contact and confirmation information for prospective customer.
• Follow up on all unassigned leads, cancelled or re-scheduled appointments and customer requests that are typically received into the system daily
• Respond to customer questions and promote / set up the appointment for the Sales Design Consultant
• Review all current activity with management such as outstanding appointments, customer feedback and follow through with appropriate action
• Maintain database integrity while entering all contact information into CRM database and reviewing for duplication of leads, scheduling conflicts and appointment opportunities for the sales team. Input sales dates to assist management in data dependability.
• Participate in and help coordinate special events such as “Call-a-Rama’s”, Open House events and other marketing campaigns as deemed important by management
• Assist in the appointment-setting function across divisional lines when necessary
• Respond to various unworkable inquiries, including locations out of service areas and renovation requests (depending on the region)
• Other projects and duties as required/assigned.
• Follows Anthony & Sylvan Pool’s policies and procedures

Qualifications

• High school diploma/GED or equivalent required.
• Two plus years of relevant work experience required, Customer Service or Telemarketing preferred.
• Excellent customer service, communication and telephone skills.
• Strong attention to detail.
• Good organization skills.
• Sales experience and knowledge of selling and closing techniques, database / contact management proficiency

Anthony & Sylvan Pools provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Experience

• 2 year(s): Telemarketing experience
• 2 year(s): Customer Service experience

Education

• High School or better

Skills

• Communication
• Customer Service